Frequently asked questions.
Quick answers. Or ask Vi — she knows everything we do.
Orders & Shipping
How do I track my order?
Click "Track Order" in Vi, our AI assistant, or check your email for tracking updates. You can also view order status in your account.
How much is shipping?
Free shipping on orders $150+. Shipping rates for orders under $150 are calculated at checkout based on your location and order size. Most orders ship within 1-2 business days from our Ohio warehouse.
How long does shipping take?
Most orders ship within 1-2 business days from our Ohio warehouse. Standard delivery is 3-7 business days depending on your location.
Can I modify or cancel my order?
If your order hasn't shipped yet, Vi can help you modify or cancel it instantly. Just ask "I need to change my order" and she'll take care of it.
GLOW Bucks
How does GLOW Bucks work?
GLOW Bucks is our free rewards program. Join free and get 10% off your first order with code WELCOME10. After that, earn 10% back as GLOW Bucks on every order. GLOW Bucks are real dollars you can use at checkout and they never expire. No tiers, no points to track. Free shipping on orders $150+.
Do my GLOW Bucks expire?
GLOW Bucks never expire. Your balance stays active forever — no purchase requirements, no expiration dates.
What is GLOW Bucks?
GLOW Bucks is our free rewards program. Join free and get 10% off your first order with code WELCOME10. After that, earn 10% back as GLOW Bucks on every order. GLOW Bucks are real dollars you can use at checkout and they never expire. No tiers, no points to track. Free shipping on orders $150+.
How do I redeem GLOW Bucks?
GLOW Bucks are automatically applied as store credit at checkout. Your balance is shown in dollars and can be redeemed on any order. You can check your balance anytime by chatting with Vi.
Vi AI Assistant
What can Vi help me with?
Vi is your personal hair care expert. She can understand your unique hair and recommend the exact products that will work, track orders, check your GLOW Bucks balance, and answer any questions about our products.
How do I use Vi's photo analysis?
Open the Vi chat widget (bottom-right of any page) and tap the camera icon to upload a photo of your hair. Vi will analyze your hair type, porosity, and condition, then recommend products tailored specifically to you.
Is Vi available 24/7?
Yes! Vi is available around the clock on every page of our website. Just click the chat icon in the bottom-right corner to start a conversation anytime.
How accurate are Vi's product recommendations?
Vi's recommendations are built on professional hair science, ingredient research, and real customer outcomes. She considers your hair type, porosity, concerns, and even your local water hardness to suggest products that actually work for you — not just bestsellers.
Is my hair photo and data kept private?
Absolutely. Your hair photos are only used for your personalized analysis and are never shared, sold, or used for advertising. Vi remembers your hair profile to give better recommendations over time, but you can clear your data anytime.
Can Vi help with my specific hair concern?
Vi handles a wide range of concerns including dryness, frizz, color protection, thinning, curl definition, scalp health, heat damage, and bond repair. Just describe what you're dealing with and she'll recommend a targeted routine.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unopened products in original packaging. Customer is responsible for return shipping. Refunds are processed within 3-5 business days. Not sure about a product? Ask Vi before you buy — she'll match it to your hair profile.
How do I start a return?
Contact us at [email protected] or ask Vi to start a return. We'll review your request and provide return instructions within 24 hours.
My product arrived damaged. What do I do?
Tell Vi about the damage and she'll send a replacement right away. You can share a photo to speed up the process. No need to return the damaged item.
Products
Are your products authentic?
100% guaranteed authentic. We source directly from authorized distributors and store products in our climate-controlled Ohio warehouse. No counterfeits, ever.
How do I know which products are right for my hair?
Ask Vi! Click "Find Products" and she'll ask about your hair type, concerns, and goals. You'll get personalized recommendations in under a minute.
Do you have professional/salon products?
All our products are professional-grade from salon-trusted brands like Olaplex, K18, Pureology, and Redken. We carry Olaplex, K18, Pureology, Redken, and more.
Why Studio 1 Beauty
What makes Studio 1 Beauty different?
We're a family-owned business that combines professional-grade products with AI-powered personalization. Vi gives you 24/7 expert guidance, and GLOW Bucks gives you 10% back as GLOW Bucks on every order. ~500 curated products from brands professionals trust — no filler, just what works.
Who curates the products on Studio 1 Beauty?
We carry about 500 curated products from professional brands like Olaplex, K18, Pureology, and Redken — the same ones used in top salons every day. Every product is selected for proven performance, quality ingredients, and real results.
Why should I trust your product recommendations?
Our recommendations come from Vi, who combines hair science with your individual profile. We curate ~500 professional-grade products based on performance, ingredients, and real results — then Vi matches you with the ones that fit your specific hair type, concerns, and goals.
Still have questions?
Vi is available 24/7 for instant answers, or reach out directly.