Shipping & returns
Shipping is calculated at checkout based on your order and destination. Free standard shipping on orders over $150. Easy 30-day returns on unopened products.
Shipping options
Free standard shipping
$0
Orders over $150
- Ships within 1–2 business days
- Delivery in 3–7 business days
- USPS or UPS
- Tracking included
Standard shipping
Calculated at checkout
Orders under $150
- Ships within 1–2 business days
- Delivery in 3–7 business days
- USPS or UPS
- Tracking included
Express shipping
Calculated at checkout
All orders
- Ships within 1 business day
- Delivery in 2–3 business days
- UPS or FedEx
- Tracking included
We ship from Ohio to all 50 US states. International shipping is not available at this time. Orders placed before 2 PM EST on business days typically ship same day.
GLOW Bucks shipping perks
Returns & exchanges
Start your return
Email [email protected] with your order number and reason for return. We respond within 24 hours.
Ship it back
Pack the unopened product in its original packaging. You are responsible for return shipping costs. We recommend using a trackable shipping method.
Get your refund
Once we receive and inspect your return, we process your refund within 3–5 business days to your original payment method.
Return policy details
- 30-day return window from delivery date
- Products must be unopened and in original packaging
- Full refund to original payment method
- GLOW Bucks from the order are adjusted accordingly
- Gift cards and final sale items are non-returnable
- Opened or used products cannot be returned
Not sure about a product? Ask Vi before you buy. Vi checks products against your hair profile so you get it right the first time.