GLOW Bucks Program Terms

Effective Date: April 11, 2026

Program Operator: Studio 1 Beauty LLC, an Ohio limited liability company, with principal place of business at 11302 Pearl Road, Strongsville, OH 44136 (“Studio 1 Beauty,” “we,” “us,” or “our”).

These Terms and Conditions (the “Program Terms”) govern the Studio 1 Beauty GLOW Bucks loyalty program (the “Program”), including the Hair Passport Referral Program described in Section 4. By creating a Studio 1 Beauty customer account, participating in the Program, earning or redeeming GLOW Bucks, or sharing your Hair Passport, you agree to these Program Terms. If you do not agree, do not participate in the Program.

These Program Terms supplement, and do not replace, the Studio 1 Beauty Terms of Service and the Studio 1 Beauty Privacy Policy. In the event of conflict, these Program Terms control for Program-specific matters; the Terms of Service controls for general customer relationship matters.

1. Definitions

• “Account” — your Studio 1 Beauty customer account at studio1beauty.com.
• “Attribution Window” — the sixty (60) days following a Referee’s first click on a URL containing a Referrer’s Referral Code.
• “Cap” — the maximum GLOW Bucks a Referrer may earn from Referral Credits in any rolling twelve (12)-month period, set at forty-nine thousand nine hundred (49,900) GLOW Bucks ($499.00 in redemption value).
• “GLOW Bucks” — the Program’s unit of loyalty credit. One hundred (100) GLOW Bucks equals one United States dollar ($1.00) of discount when redeemed on a qualifying purchase of Studio 1 Beauty goods.
• “Hair Passport” — the shareable visual artifact generated by Studio 1 Beauty’s Vi analysis tool, containing a Hair Health Score, a Vi-matched routine, or both, marked with the Vi Hair Passport™ trademark.
• “Member” — any Studio 1 Beauty customer participating in the Program under these Program Terms.
• “Qualifying Purchase” — an order placed on studio1beauty.com meeting all of the following: (a) placed under an active Account in good standing; (b) for Referral-earning purposes, an order subtotal (pre-tax, pre-shipping, post-discount) of at least fifty United States dollars ($50.00); (c) the order is not canceled, returned, refunded, or charged back within the Settlement Window.
• “Referee” — a person who lands on Studio 1 Beauty through a URL containing a Referrer’s Referral Code and who is not an existing Studio 1 Beauty customer as of the time of the first click.
• “Referral Code” — a unique six-character alphanumeric code generated for a Member when they first use the Hair Passport Share feature, stored in their Account.
• “Referral Credit” — GLOW Bucks awarded to a Referrer as a result of a Referee’s Qualifying Purchase, as defined in Section 4.
• “Referrer” — a Member who shares their Hair Passport using a Referral Code.
• “Settlement Window” — the thirty (30) days following the fulfillment of a Qualifying Purchase, during which a provisional GLOW Bucks award may be voided if the order is reversed.

2. Eligibility

To participate in the Program, you must:

1. Be a legal resident of one of the fifty (50) United States or the District of Columbia. Participation is void where prohibited by law.
2. Be at least eighteen (18) years of age, or the age of majority in your state of residence, whichever is greater.
3. Maintain an active Studio 1 Beauty Account in good standing, with accurate contact information.
4. For purposes of the Referral Program (Section 4), not be an employee, officer, director, contractor, or immediate family member of any of the foregoing, of Studio 1 Beauty or any of its affiliates, suppliers, or agents. Employees of Studio 1 Beauty remain eligible to earn GLOW Bucks on their own purchases subject to any separate employee purchase policy.
5. Comply with all applicable federal, state, and local laws in connection with your participation.

One account per person. Creating multiple accounts to earn or redeem GLOW Bucks, or to game the Referral Program, is prohibited and may result in forfeiture of all GLOW Bucks balances and termination of your Account.

3. How to Earn GLOW Bucks

GLOW Bucks are earned through engagement with Studio 1 Beauty’s products and services. All earned GLOW Bucks are subject to the Settlement Window, Cap (where applicable), and fraud controls described in later sections.

3.1 Purchases

Members earn GLOW Bucks on every Qualifying Purchase at a rate of ten percent (10%) back, calculated as the GLOW Bucks equivalent of ten percent (10%) of the order subtotal (pre-tax, pre-shipping, post-discount), converted at 100 GLOW Bucks per one dollar of purchase value. Example: a $100 Qualifying Purchase earns 1,000 GLOW Bucks (10% × $100, converted at 100 GLOW Bucks per dollar).

GLOW Bucks from purchases are credited provisionally at order placement and finalize thirty (30) days after the order is fulfilled and non-refunded. If the order is canceled, returned, or charged back within the Settlement Window, the provisional GLOW Bucks are voided.

3.2 First Order Bonus

New customers’ first Qualifying Purchase receives a fifteen percent (15%) discount on the order subtotal plus the standard ten percent (10%) GLOW Bucks earn described in Section 3.1. This first-order discount is not combinable with other new-customer promotions.

3.3 Hair Passport Activity

Members earn GLOW Bucks for engaging with Vi, Studio 1 Beauty’s AI hair analysis tool, as follows:

• First Hair Passport scan: 50 GLOW Bucks
• Monthly rescan (at least 30 days after prior scan): 25 GLOW Bucks
• Photo-enhanced scan (any scan that includes a photo analysis step): +10 GLOW Bucks
• Scan streak, 2 consecutive months: +50 GLOW Bucks
• Scan streak, 3 consecutive months: +100 GLOW Bucks
• Scan streak, 6 consecutive months: +250 GLOW Bucks

Scan-based GLOW Bucks are credited immediately upon completion of the qualifying scan, subject to anti-fraud controls in Section 7.

3.4 Passport Share

Members earn fifteen (15) GLOW Bucks per unique Hair Passport share, where “share” means initiating the Share flow from the Hair Passport results view, subject to a maximum of three (3) share-earning events per calendar month per Member. Share-based GLOW Bucks are distinct from Referral Credits (see Section 4).

3.5 Promotional and Campaign Earning

Studio 1 Beauty may offer additional GLOW Bucks through periodic promotions, campaigns, email offers, or special events. Such promotions are governed by their own specific terms communicated at the time of the offer. All promotional earnings are subject to the Program Terms generally.

4. Hair Passport Referral Program

The Hair Passport Referral Program (the “Referral Program”) is a feature of the main Program that allows Members to earn GLOW Bucks by sharing their Hair Passport with friends who become new Studio 1 Beauty customers. This Section 4 governs the Referral Program specifically.

4.1 Sharing and Referral Codes

When a Member uses the in-app Share feature on the Hair Passport results view, a unique six-character Referral Code is generated and tied to that Member’s Account. The Referral Code is embedded in any shareable URL the Member generates and is also available from the Account page.

4.2 FTC Endorsement Disclosure

When you share your Hair Passport in exchange for the possibility of earning GLOW Bucks, you are acting as an endorser of Studio 1 Beauty with a material connection to us, within the meaning of the U.S. Federal Trade Commission’s Endorsement Guides (16 CFR Part 255, as updated June 2023). You are required by federal law to clearly and conspicuously disclose this material connection to your audience whenever you share publicly (for example, on social media, blogs, videos, or any context where the typical audience would not otherwise assume an endorser–brand relationship). One-to-one private sharing (e.g., direct message or AirDrop to a single friend) does not strictly require a disclosure hashtag, but we recommend transparency in all contexts.

Studio 1 Beauty provides suggested disclosure language within the Share surface. You are responsible for your own compliance with applicable endorsement disclosure requirements when you share outside the in-app flow.

4.3 Earning Referral Credits

A Referrer earns a Referral Credit when all of the following conditions are met:

1. New customer. The Referee is a new Studio 1 Beauty customer and has not previously placed an order under any email address or Account.
2. Attribution Window. The Referee places a Qualifying Purchase within the sixty (60)-day Attribution Window beginning from the Referee’s first click on a URL containing the Referrer’s Referral Code.
3. Minimum order. The Qualifying Purchase has a subtotal of at least $50.00 (pre-tax, pre-shipping, post-discount).
4. Fulfillment and settlement. The Qualifying Purchase is fulfilled by Studio 1 Beauty and is not canceled, returned, refunded, or charged back within the thirty (30)-day Settlement Window.

When all conditions are met, the Referrer earns GLOW Bucks equal to ten percent (10%) of the Referee’s Qualifying Purchase order subtotal, converted at the standard 100 GLOW Bucks per dollar rate. Example: a Referee Qualifying Purchase with an $80 subtotal results in 800 GLOW Bucks credited to the Referrer.

4.4 Referral Cap

The maximum GLOW Bucks a single Referrer may earn from Referral Credits in any rolling twelve (12)-month period is forty-nine thousand nine hundred (49,900) GLOW Bucks ($499.00 in redemption value). The rolling window is measured as of the date of each Referral Credit; Referrers approaching the Cap receive a notice in their Account. Qualifying Purchases attributable to a Referrer that would exceed the Cap do not generate a Referral Credit and cannot be reallocated, carried forward, or assigned.

4.5 Single-Level; No Self-Referral

The Referral Program is strictly single-level. A Referrer earns Referral Credits only for Qualifying Purchases made by the Referees they directly refer. A Referrer does not earn credits on referrals made by their Referees. The Referral Program is not a multi-level marketing arrangement.

Self-referral is prohibited. A Referrer cannot earn a Referral Credit for a Referee whose Account uses the same email address, billing name, billing address, payment method, IP address, or other identifier reasonably associated with the Referrer. Self-referral attempts are disqualified and do not generate a Referral Credit.

4.6 One Credit Per Pair

Each (Referrer, Referee) relationship may generate at most one Referral Credit in the lifetime of the Program, regardless of how many subsequent orders the Referee places.

4.7 Referee Standard Benefit

Referees who arrive through a valid Referral Code and create an Account are eligible for the standard new-customer benefits described in Section 3.2 (15% off first order plus standard 10% GLOW Bucks back). No additional referee-specific discount is offered under the Referral Program as of the Effective Date. Studio 1 Beauty may, in its discretion, offer additional referee benefits from time to time; any such offer will be communicated separately.

5. Redemption

5.1 How to Redeem

GLOW Bucks are redeemed at checkout on studio1beauty.com by applying them to a Qualifying Purchase. Members may choose how many GLOW Bucks to apply to a given order, subject to the following limits:

• Conversion rate: 100 GLOW Bucks = $1.00 of discount
• No minimum on the amount of GLOW Bucks that may be applied to an order
• No maximum on the amount of GLOW Bucks that may be applied to an order, other than the Redemption Cap below
• Redemption Cap: the total GLOW Bucks applied to a single order may not exceed one hundred percent (100%) of the order subtotal (pre-tax, pre-shipping, post-other-discounts). GLOW Bucks cannot produce a negative order total, a refund, or a cash payment.
• Combinable with most other Studio 1 Beauty promotions, unless a specific promotion’s terms state otherwise.

5.2 What GLOW Bucks Are Not

GLOW Bucks are:

1. Not cash. GLOW Bucks are never redeemable for cash or any cash equivalent, in whole or in part. Studio 1 Beauty will not convert, buy back, or remit GLOW Bucks as cash, check, wire, or any other monetary instrument under any circumstance.
2. Not transferable. GLOW Bucks are personal to the Member and are not transferable to any other person, account, or entity. GLOW Bucks cannot be sold, bartered, gifted, bequeathed, or assigned.
3. Not applicable to gift cards or cash-equivalent products. GLOW Bucks cannot be applied to the purchase of Studio 1 Beauty gift cards, third-party gift cards, gift certificates, or any other cash-equivalent item.
4. Not applicable to shipping, taxes, or fees. GLOW Bucks are applied only to the subtotal of qualifying merchandise.
5. Not usable at third-party retailers or with third-party products. GLOW Bucks are redeemable only on studio1beauty.com.

5.3 Nature of GLOW Bucks; Tax Position

It is Studio 1 Beauty’s position, supported by Internal Revenue Service guidance including Rev. Rul. 76-96, that GLOW Bucks — including GLOW Bucks earned through the Referral Program — are properly characterized as promotional discounts on future purchases of Studio 1 Beauty goods and do not constitute gross income to Members under Internal Revenue Code §61. Accordingly, Studio 1 Beauty does not and will not issue IRS Form 1099-MISC, 1099-NEC, or any similar informational return in connection with GLOW Bucks earned under the Program.

This characterization is Studio 1 Beauty’s position; it is not tax advice. Members with questions about their own tax obligations should consult a qualified tax professional.

6. Balance Continuation; No Expiration Without Inactivity

GLOW Bucks balances do not expire on a fixed schedule. Instead, balances remain active as long as the Member has any earning or redemption activity within any rolling twelve (12)-month period (the “Activity Rule”).

An Account is considered to have activity if, within the rolling twelve-month period, the Member: (i) places a Qualifying Purchase (earning or spending GLOW Bucks); (ii) completes a Hair Passport scan that earns GLOW Bucks; (iii) earns a Referral Credit from a Referee’s Qualifying Purchase; or (iv) earns GLOW Bucks from any other Program activity.

If an Account has no qualifying activity for twelve (12) consecutive months, Studio 1 Beauty may, in its discretion, place the Account in “dormant” status. Dormant Accounts are subject to forfeiture of unused GLOW Bucks balances after an additional thirty (30)-day notice period to the email address on file. A single qualifying action during the notice period reactivates the Account and restores the balance.

Studio 1 Beauty will make reasonable efforts to notify Members approaching dormancy via their email on file. It is the Member’s responsibility to maintain a current email address.

7. Anti-Fraud and Anti-Circumvention

Studio 1 Beauty reserves the right to investigate any Program activity it reasonably suspects is fraudulent, abusive, or intended to circumvent these Program Terms, including but not limited to:

1. The creation of multiple Accounts to earn, redeem, or refer fraudulently;
2. The use of bots, scripts, automated tools, or similar mechanisms to generate earning events or referrals;
3. Collusive arrangements between Referrer and Referee or between Members and non-Members;
4. The use of stolen, synthetic, or misappropriated identities, email addresses, or payment methods;
5. Activity designed to evade the eligibility requirements, Cap, Settlement Window, self-referral prohibition, or one-credit-per-pair rule in the Referral Program; and
6. Any activity that violates these Program Terms or applicable law.

Upon reasonable suspicion of fraud or abuse, Studio 1 Beauty may, in its sole and reasonable discretion: (i) withhold provisional GLOW Bucks pending review; (ii) void previously awarded GLOW Bucks; (iii) suspend or terminate the Member’s participation in the Program; (iv) suspend or terminate the Member’s Studio 1 Beauty Account; and (v) deny future Program participation by the Member and any persons reasonably associated with them.

Studio 1 Beauty may flag Accounts whose aggregate referral activity exceeds five hundred dollars ($500) in referred Qualifying Purchase value in any rolling seven (7)-day period for manual review. Flagging is not a denial; legitimate Accounts whose activity is verified will have their provisional Referral Credits processed normally following review.

Studio 1 Beauty’s decisions under this Section 7 are final for purposes of Program eligibility but do not limit any other legal remedy available to the Member.

8. Program Changes; Termination

Studio 1 Beauty reserves the right to modify, suspend, or terminate the Program or any component of the Program, in whole or in part, at any time, for any reason, subject to the following:

1. Notice. Material changes to the Program will be announced with at least thirty (30) days’ prior notice. Notice will be provided by email to the email address associated with each affected Member’s Account and by posting an updated version of these Program Terms at this URL with a revised Effective Date. Non-material changes (including typographical corrections and clarifications) may be made without advance notice.
2. Effect on existing balances. Upon any material modification, finalized GLOW Bucks already in Members’ balances remain redeemable under the Program Terms in effect at the time of the modification, subject to the Activity Rule. Provisional GLOW Bucks that have not finalized as of the modification effective date are subject to the new terms.
3. Program termination. If Studio 1 Beauty terminates the Program in its entirety, finalized GLOW Bucks balances will remain redeemable for a period of at least ninety (90) days following the termination effective date. Provisional GLOW Bucks that have not cleared the Settlement Window as of the termination date will not be awarded.
4. Continued participation constitutes acceptance. Continued participation in the Program after the effective date of any modification constitutes acceptance of the modified Program Terms.

9. Privacy

Studio 1 Beauty’s collection, use, and disclosure of personal information in connection with the Program — including Referral Codes, Referrer-Referee relationships, Qualifying Purchase attribution data, GLOW Bucks balances and history, and Referral Credit history — is governed by the Studio 1 Beauty Privacy Policy.

Program participants may exercise their privacy rights (including rights to access, delete, and opt out of sharing, as applicable) using the mechanisms described in the Privacy Policy. Requests to delete Program data are processed subject to our legal obligation to retain certain records that are part of completed commercial transactions.

For California residents: The information collected in connection with the Program constitutes “personal information” under the California Consumer Privacy Act (Cal. Civ. Code §1798.100 et seq.). Studio 1 Beauty does not “sell” or “share” this information with third parties within the meaning of the CCPA/CPRA.

10. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH STUDIO 1 BEAUTY THROUGH INDIVIDUAL BINDING ARBITRATION AND LIMITS YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS. YOU MAY OPT OUT OF THIS SECTION WITHIN THIRTY (30) DAYS OF FIRST PARTICIPATING IN THE PROGRAM (SEE SECTION 10(f)).

1. Informal Resolution First. Before filing any formal dispute, you agree to notify Studio 1 Beauty in writing of the dispute by emailing [email protected] with the subject line “GLOW Bucks Program Dispute,” and to allow thirty (30) days for Studio 1 Beauty to attempt informal resolution before initiating arbitration or small claims court proceedings.
2. Binding Individual Arbitration. Except as set forth in Section 10(e), any dispute, claim, or controversy arising out of or relating to these Program Terms, the Program, any GLOW Bucks balance, any Referral Credit, any Hair Passport share, or the relationship between you and Studio 1 Beauty in any way connected to the Program (each, a “Dispute”) will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Program Terms. The arbitration will be conducted by a single neutral arbitrator. The arbitration seat and venue will be Strongsville, Ohio; the arbitrator may conduct the proceeding by documents-only submission, telephonic hearing, or video conference at the parties’ option.
3. Delegation. The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement (Section 10), including any claim that all or any part of this Section 10 is void or voidable. This delegation clause is severable from the rest of Section 10.
4. Class Action Waiver; No Consolidation. YOU AND STUDIO 1 BEAUTY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person’s claims, may not preside over any form of representative or class proceeding, and may award relief only in favor of the individual party seeking relief.
5. Small Claims Exception; Injunctive Relief. Notwithstanding Section 10(b), either party may bring an individual action in the small claims court of Cuyahoga County, Ohio (or, at Studio 1 Beauty’s sole election, the small claims court of the county in which you reside), in lieu of arbitration, for Disputes within that court’s jurisdictional limit and brought individually. Studio 1 Beauty may also seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, trade secrets, or the confidentiality of its information.
6. Opt-Out Right. You may opt out of the arbitration and class action waiver provisions of this Section 10 by sending written notice to [email protected] with the subject line “Arbitration Opt-Out,” including your full name, Account email address, and a clear statement that you are opting out of Section 10. Your opt-out notice must be received within thirty (30) days of the date you first participated in the Program.
7. Limitations Period. Any Dispute must be brought within one (1) year after the Dispute arose. Any Dispute not brought within one (1) year is permanently barred.
8. Attorneys’ Fees. Each party will bear its own attorneys’ fees and costs in any arbitration or small claims proceeding under this Section 10, except as otherwise required by the AAA Rules or by applicable law.
9. Severability of Arbitration Provisions. If any provision of this Section 10 other than the Class Action Waiver in Section 10(d) is found unenforceable, that provision will be severed and the remainder of Section 10 will continue in full force.
10. Survival. This Section 10 survives termination of the Program, termination of your participation in the Program, and termination of your Studio 1 Beauty Account.

11. Governing Law

These Program Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles. Subject to Section 10, the exclusive venue for any action not subject to arbitration is the state or federal courts located in Cuyahoga County, Ohio, and you consent to personal jurisdiction in those courts.

12. Contact

Questions about the Program may be directed to:

Studio 1 Beauty LLC
11302 Pearl Road
Strongsville, OH 44136
Email: [email protected]

Legal notices under these Program Terms must be sent by email to [email protected] with a physical copy to the address above.

13. Miscellaneous

1. Entire Agreement. These Program Terms, together with the Studio 1 Beauty Terms of Service and the Studio 1 Beauty Privacy Policy, constitute the entire agreement between you and Studio 1 Beauty concerning the Program.
2. Severability. If any provision of these Program Terms is held to be invalid, illegal, or unenforceable in any jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
3. No Waiver. Studio 1 Beauty’s failure to enforce any right or provision of these Program Terms will not constitute a waiver of that right or provision.
4. Assignment. You may not assign or transfer any rights or obligations under these Program Terms without Studio 1 Beauty’s prior written consent. Studio 1 Beauty may assign its rights and obligations under these Program Terms without your consent.
5. No Third-Party Beneficiaries. These Program Terms do not create any rights in any person or entity who is not a party to them.
6. Force Majeure. Studio 1 Beauty will not be liable for any failure or delay in performing its obligations under these Program Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control.

Questions? Contact [email protected].